What are Ship Notices?
Every time you send inventory to one of our facilities, you'll create a Ship Notice. The Ship Notice gives us a heads up that your inventory is on the way and outlines exactly what items and quantities to expect. When the shipment arrives, we'll count in your items against your list and send you a report showing exactly what was received.
When you create a Ship Notice, you will be provided with a unique Ship Notice ID Number. That Number should be attached to the cartons of your incoming shipment to prevent delays in receiving. When creating the ship notice always include the tracking number/s.
Ship Notices can be created and tracked by choosing Ship Notices in the top navigation bar.
Read more about how to prepare items for shipment.
Important things to note:
- Once arrived, shipments take an average of 2–3 business days to process. If a shipment contains a large quantity of different SKUs or variants, receiving can take longer. Reach out to support@getwhiplash.com for time estimates on large shipments.
- Items must exist in Whiplash to be on a Ship Notice and received. In most cases, Items are created automatically through a Shop integration. Here are instructions for creating them manually, which you can do for anything that isn't for sale in your Shop, like packaging or promotional items.
International Shipments
You are responsible for getting your inventory to us with duties paid and customs cleared. Also, Whiplash cannot be listed as the Importer of Record.
The Notes field
After creating a Ship Notice, click Add Note to enter particulars about the shipment.
You can enter particulars about the shipment in the Notes field. This can include things like product nuances, specific details to keep an eye out for, or comments in general about the delivery.
Alternatively, the receiving team might enter a Warehouse Note to relay details about the state of the products being delivered. Information about damages to the shipment as a whole will appear here, with photos.
